Customer Service

[row padding=”51px 0px 0px 0px”] [col span=”6″ span__sm=”12″] [title text=”FAQ” tag_name=”h2″] [accordion] [accordion-item] [/accordion-item] [accordion-item title=”How do I ensure that the variations in the stone look nice on my floor?”]

We recommended that you sort and blend the tiles/pavers to ensure an aesthetically pleasing result prior to fixing.

[/accordion-item] [accordion-item title=”Should I seal the stone?”]

We recommend sealing with a penetrating sealer to allow easier cleaning. Sealing gives you more time to clean up any spills before they could possibly mark your floor.

[/accordion-item] [accordion-item title=”How do I clean my travertine floor?”]

Vacuum or dust / mop frequently to remove abrasive substances that could scratch the stone. Always use a pH neutral cleaner or slightly alkaline solution.

[/accordion-item] [accordion-item title=”What substances can harm my marble floor?”]

Marble, travertine and limestone in particular can all be harmed by acidic substances. Avoid acid-based cleaners, vinegar, citrus juices and other acidic substances. Always blot liquid spills immediately then clean with a pH neutral solution.

[/accordion-item] [accordion-item title=”Can I walk on my stone floor with high heels?”]

Metal tips on high heels can damage many floors – not just stone.

[/accordion-item] [accordion-item title=”Should I buy honed or polished marble for my bathroom?”]

Honed marble is generally less slippery than polished marble and is a better choice for a bathroom floor.

[/accordion-item] [accordion-item title=”Why are some stones more expensive than others?”]

Stones that are harder and denser are more difficult and expensive to quarry and process. Quarrying methods vary as well; below ground is more expensive than above ground. Long distance shipping factors into the price.

[/accordion-item] [accordion-item title=”Why are bigger sizes more expensive?”]

The larger the stone, the more difficult it is to process, handle, pack, and transport. Larger sizes also tend to have a higher amount of waste.

[/accordion-item] [accordion-item title=”Will a penetrating sealer make my floor slippery?”]

No. A sealer is designed to penetrate below the surface of the stone. It won’t change the colour or finish.

[/accordion-item] [/accordion] [/col] [col span=”6″ span__sm=”12″]

Still have questions or concerns?

Please email us on: support@nsco.co.za or alternatively complete the form below.

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